Refund Policy
Effective Date: May 23, 2025
1. No Refund Policy
OtaHub ("the Service") is operated by Gayan. All payments made for Premium subscriptions are final and non-refundable. This includes: • Monthly subscription fees • Any partial months of service • Charges made during the transition from free trial to paid subscription
2. Free Trial
We offer a 7-day free trial that does not require a payment method to start. We strongly encourage all users to evaluate the Service during the free trial period before subscribing to a paid plan. This trial is designed to ensure you are fully satisfied with the Service before any payment is made.
3. Cancellation
You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation: • You will retain full access to Premium features until the end of your current billing period. • You will not be charged for subsequent billing periods. • No partial refunds are issued for the unused portion of the current billing period.
4. Exceptional Circumstances
While our standard policy is no refunds, we will review refund requests made within 48 hours of a charge in the following exceptional circumstances: • Duplicate charges due to a billing error • Technical failure that prevented access to the Service for an extended period caused solely by our infrastructure To request a review, contact us with your account email and payment details.
5. Payment Processing
Payments are processed by Paddle (our payment processor). Paddle handles all billing, invoicing, and payment disputes. If you believe you have been charged in error, contact us first. Chargebacks filed directly with your bank or card issuer without contacting us first may result in immediate account suspension.
6. Contact
If you have a billing question or wish to request a refund review, please contact us: Email: [email protected] Please include your registered email address and the date of the charge in your message. We respond within 2 business days.